Privacy Policy

Last updated: 2-10-2025

This Privacy Policy explains how we (CT4TRAINING LTD) collect, use, and protect your personal data when you visit our websites (www.carolineturner.co.uk and ct4training.com) or use our services.

We are committed to safeguarding your privacy and being transparent about how we handle your information.

1) WHO WE ARE

The websites and services are operated by:

CT4TRAINING LTD
Company number: 08856552
Registered office: Unit 123, John Wilson Business Park, Harvey Drive, Whitstable, Kent, CT5 3QY
Contact: admin@carolineturner.co.uk

We are the “data controller” of your personal data.

2) WHAT INFORMATION WE COLLECT

We may collect the following information when you interact with us:

  • Contact details – name, email address, phone number (if you provide it).

  • Account details – username, password (if you create an account).

  • Payment details – processed securely by our payment providers (we do not store full card details).

  • Course or session information – enrolment, progress, attendance, communications with us.

  • Technical data – IP address, browser type, cookies, analytics.

  • Communications – emails, messages, feedback, testimonials, reviews.

  • Sensitive data – only if you choose to share it (for example, if you describe your child’s SEND needs in emails or forms). We will never request medical records or detailed health information, and we strongly advise you not to share unnecessary sensitive data.

3) HOW WE USE YOUR INFORMATION

We use your information to:

  • Provide services you request (courses, downloads, consultancy, training).

  • Process payments and deliver digital products.

  • Manage memberships, subscriptions, and bookings.

  • Respond to enquiries and provide support.

  • Send you updates, newsletters, or marketing (only if you consent).

  • Improve our websites, services, and content.

  • Comply with our legal and tax obligations.

AI-specific note:
When we provide guidance on how to use AI tools (e.g. ChatGPT), you remain responsible for what you choose to enter into those tools. We recommend you do not upload highly sensitive or identifying personal data into external AI systems.

4) LEGAL BASES FOR PROCESSING

We process your data only where we have a legal basis under UK GDPR, including:

  • Contract: to provide you with the services you purchased.

  • Consent: when you sign up for newsletters or marketing.

  • Legal obligation: for record-keeping, tax, or compliance.

  • Legitimate interests: to improve our services, run our business, and communicate with you.

5) SHARING YOUR INFORMATION

We do not sell your personal data. We may share data with:

  • Service providers (payment processors, email marketing, website hosting, learning platforms, video conferencing tools).

  • Professional advisers (accountants, legal advisers) where required.

  • Authorities if legally required.

All third parties are required to respect your data and comply with data protection law.

6) COOKIES AND TRACKING

Our sites use cookies and similar technologies for functionality, analytics, and (if enabled) marketing. You will see a cookie banner when you first visit, which allows you to accept or manage non-essential cookies.

For more detail, see our Cookie Policy.

7) DATA RETENTION

We keep your data only as long as necessary:

  • Contact data: until you unsubscribe or request deletion.

  • Purchase records: minimum of 6 years (legal/tax requirement).

  • Account/course data: while your account is active, plus up to 2 years afterwards.

  • Technical data: usually up to 26 months via analytics tools.

8) SECURITY

We use appropriate technical and organisational measures to protect your data. However, no online system is 100% secure, and you share information at your own risk.

9) YOUR RIGHTS

Under UK GDPR, you have the right to:

  • Access your data.

  • Correct inaccuracies.

  • Request deletion.

  • Restrict or object to processing.

  • Withdraw consent at any time (for marketing).

  • Data portability (where applicable).

To exercise your rights, contact us at admin@carolineturner.co.uk.

You also have the right to complain to the Information Commissioner’s Office (ICO): www.ico.org.uk.

10) INTERNATIONAL TRANSFERS

Some of our service providers (e.g. cloud storage, AI platforms) may be outside the UK/EEA. In such cases, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place.

11) CHILDREN’S DATA

Our services are directed at adults. We do not knowingly collect data from children under 18. If you believe we hold such data, please contact us immediately.

12) CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The latest version will always be posted on our Sites with the “last updated” date shown.

13) CONTACT

If you have any questions or requests, please contact:

CT4TRAINING LTD
Email: admin@carolineturner.co.uk
Address: Unit 123, John Wilson Business Park, Harvey Drive, Whitstable, Kent, CT5 3QY